Refund Policy

Our Commitment

At Acleworks, client satisfaction is our priority. We work closely with you throughout each project to ensure deliverables meet your expectations. This policy outlines our approach to refunds and project adjustments.

Project Deposits

Deposits are required to secure your project spot and initiate work. Deposits are generally non-refundable once work has begun, as they cover initial research, planning, and resource allocation.

Before Work Begins

If you need to cancel before work has started, we will refund your deposit in full, minus any administrative fees (typically 5% or $50, whichever is greater).

During the Project

If you need to cancel mid-project, refunds will be calculated based on work completed. You will receive all completed deliverables, and any unused funds will be refunded within 14 business days.

Revisions and Adjustments

Each project includes a defined number of revision rounds (as specified in your proposal). We're committed to getting it right. If deliverables don't match the agreed scope after all revision rounds, we will:

• Provide additional revisions at no cost, or
• Offer a partial refund for the specific deliverable

Satisfaction Guarantee

If you're not satisfied with the final deliverables and we cannot resolve the issue through revisions, we offer:

• For fixed-price services: Up to 50% refund on the specific service
• For custom projects: Refund for work not yet completed

What's Not Covered

• Change of mind after deliverables meet agreed specifications
• Third-party costs (hosting, domains, software licenses)
• Rush delivery fees
• Projects completed and approved in writing

How to Request a Refund

Email us at hello@acleworks.com with:

• Your project name/ID
• Reason for the refund request
• Any relevant documentation

We will respond within 2 business days.

Processing Time

Approved refunds are processed within 14 business days to your original payment method.

Questions?

If you have questions about this policy, please contact us.